Returns and exchanges
We want product information and order confirmation to be clear before delivery. If you need to request a return or exchange, contact us with your order details so our team can review the request.
Eligibility
Return or exchange eligibility can vary by product type, product condition, hygiene considerations, whether an item has been assembled or used, and any product-specific terms communicated with the order.
Before sending anything back
- Contact us first and provide your order number.
- Do not send an item back without return instructions.
- Keep original packaging where reasonably possible until you are satisfied with the order.
- Mattresses and other hygiene-sensitive items may have additional restrictions once opened or used.
Any approved return method, collection arrangement and applicable charges will be explained by our team before the return is processed.